💸 Requesting a refund
Learn about Cooked.wiki’s refund policy and how to request a refund if needed.
Refund Policy
Our general refund guidelines:
- 14-Day Window: Refund requests must be made within 14 days of purchase
- New Subscribers: First-time subscribers are eligible for a full refund within this period
- Renewal Charges: Automatic renewal charges may be refunded if requested within 7 days
- Partial Use: Refunds will be prorated based on subscription usage
- Annual Plans: Special considerations apply for annual subscriptions
Eligible Refund Scenarios
Situations where refunds are typically approved:
- Accidental subscription or duplicate charges
- Technical issues preventing access to Premium features
- Subscription purchased but never used
- Unsatisfactory service (case-by-case basis)
How to Request a Refund
Follow these steps to request your refund:
- Log in to your Cooked.wiki account
- Click on your profile icon in the top-right corner
- Select “Account Settings” from the dropdown menu
- Navigate to the “Billing History” section
- Find the charge and click “Request Refund”
- Complete the refund request form with your reason
- Submit your request
Processing Time
What to expect after requesting a refund:
- Review period: 1-3 business days
- If approved, refund processing: 5-10 business days
- Credit card refunds may take additional time to appear on your statement
- You’ll receive email notifications about your refund status
Alternative Options
Consider these alternatives to refunds:
- Subscription Pause: Temporarily pause your subscription instead of canceling
- Plan Downgrade: Switch to a less expensive plan
- Account Credit: Convert your refund to account credit with bonus value
- Extended Service: Receive additional service time instead of a monetary refund